Returns and Refunds Policy
El Almacén de Estepa
SALVADOR QUIROS LEON 75425251V
C. Nueva, 18 41560 Estepa, Sevilla
616090499
This Shipping and Returns Policy governs the conditions of shipping and returning products purchased through our online store, in accordance with current Spanish legislation. By making a purchase on our website, you agree to the terms and conditions set forth below:
Shipping:
- Order Processing:
– Orders will be processed within a maximum of [X] business days from payment confirmation.
– We strive to ensure accuracy and promptness in order processing; however, occasional delays may occur due to circumstances beyond our control.
- Shipping Methods:
– We offer various shipping methods, including courier services and certified mail, depending on availability and customer location.
– Shipping costs will be calculated and displayed during the checkout process.
- Delivery Times:
– Delivery times may vary depending on the destination and the selected shipping method.
– We make every effort to meet estimated delivery times; however, we cannot guarantee delivery on specific dates due to possible unforeseen delays.
Returns:
- Return Policy:
– We accept returns within [X] days of receiving the product, provided they meet the conditions outlined in this policy.
– Products must be in their original condition, unused, with intact tags, and in their original packaging.
- Return Process:
– To request a return, the customer must contact our customer service providing the order number and details about the reason for the return.
– We reserve the right to assess the condition of the returned product before processing a refund or exchange.
- Return Costs:
– The shipping costs associated with returning the product are the responsibility of the customer, unless the return is the result of an error on our part or a defective product.
- Refunds:
– Refunds will be processed within a reasonable time once the returned product is received and approved.
– The refund will be made using the same payment method used for the purchase.
Exceptions:
Some products, such as customized or perishable items, may not be eligible for return or refund unless they are defective or damaged.
This shipping and returns policy is subject to change without prior notice. Any modifications will be posted on our website and will take effect immediately.
By making a purchase on our website, you accept and understand the terms and conditions of our Shipping and Returns Policy. If you have any questions or concerns, please feel free to contact our customer service team.
